Niklas Modig

Has been researching at Stockholm School of Economics since 2004 and was a visiting researcher at University of Tokyo between 2006 and 2008. Fluent in Japanese, Niklas gained the opportunity to spend thousands of hours inside Toyota’s service organisation in an attempt to understand how its philosophy can be applied in non-manufacturing contexts. Niklas has assumed a leading position as an inspirational lecturer within the fields of lean service and lean management.


Pär Åhlström

Holds the Torsten and Ragnar Söderberg chair in Business Administration at Stockholm School of Economics. He previously held positions at Chalmers University of Technology and London Business School. With twenty year s of experience researching lean, he is one of the pioneers in the field. He has published frequently on lean in manufacturing, product development and, most recently, in services. His research is widely cited and he is also an award-winning teacher.

The Authors